You do not automatically create a customer account by placing an order!

To track your parcel and access your personal space, create your account with a username and password here. Please ensure you use the email address used when placing your order.

We currently deliver our products to France 🇫🇷 as well as to all countries in the European Union 🇪🇺.

Do you live abroad? Write to us at hello@charlot-paris.com and we will do everything we can to ensure you receive your CHARLOT · Paris product 🙌

Delivery in France is free on orders over €50.

Below this amount, you will be charged €2.83 for delivery.

All our products are sent directly via La Poste.

For the rest of the European Union, delivery costs €5.

You can pay for your order securely by credit card (Mastercard, Visa, American Express, Maestro...) or via a PayPal account.

At checkout, select the "Pay with Scalapay" option to pay for one third of your order once a month for 3 months 😋.

If you are eligible for the 3 interest-free installments, there is no minimum order amount and no additional fees.

If your package has not arrived by the expected date, do not worry; it is possible that La Poste is simply experiencing a slight delay, and your order will arrive in the coming days 😉

To track your package, you received an email upon shipment with your tracking number. You can also find your tracking number by logging into your customer account 😊

Don't have a customer account? Create one here 😋. Please be sure to use the email address used to place your order.

If your package is more than 7 days late, please contact customer support at hello@charlot-paris.com with the reason for your email in the subject line.

We will reply within 24 business hours 😌

This convenient service allows you to have your order delivered easily near your home, according to your availability. You have 8 days to collect your package.

The choice of relay point is made after order confirmation. You will then be able to select the relay point that suits you best.

To track your shipment, you will receive an email with your tracking number within a maximum of 2 business days after your order 😉

You must be logged into your customer account to track your package 😊

Don't have a customer account? Create one here 😋 Please make sure to use the email address used to place your order.

For international deliveries, it may happen that your package is held at customs for a few days; please do not worry, it should arrive shortly 😉

If it takes too long, contact our customer service team at hello@charlot-paris.com with the reason for your email in the subject line.

We will reply within 24 hours 😌

If you encounter an issue related to your phone case model or its color, please know that we can process an exchange at no extra cost 😉

If you wish to proceed with an exchange or a refund, please send an email to our customer service team at hello@charlot-paris.com and specify:

* Whether you would like a refund or an exchange

* The reason for this request

* Include photos if relevant

If you have initiated an exchange or refund process, please note that your returns are sorted twice a week.

We strive to process them as quickly as possible 🥰

We will notify you as soon as we take care of yours 😋

If you receive a defective item, please send an email to customer service at hello@charlot-paris.com with the reason for your request in the subject line and photos of the defective item.
We will process your request within 24 hours maximum 😌

If you did not receive the correct model in your order, please send an email to customer service at hello@charlot-paris.com with the reason for your request in the subject line and photos of the item received 😌
We will clarify the situation together within 24 hours at most 😌

If an item was forgotten in your order, send an email to customer service at hello@charlot-paris.com, specifying the reason for your request in the subject line and the missing item(s).
We will send you what is missing as quickly as possible!

Log in or create a customer account here to access your portal and click on download my invoice 😇
If you create one, please make sure to use the email address used to place your order.

If you do not know your iPhone model, simply:

- Go to the Settings app

- Click on General (at the very top of the list)

- Click on About

You should see a line displayed with Model Name.

For any commercial offer, please send an email to contact@charlot-paris.com with the details of your proposal.

We will respond within 24 hours!