Refund policy

 

If an Item delivered does not match the Customer's Order, the Customer may return it to Charlot Paris by following the procedure below. The Customer has the right to cancel their order at any time within 14 calendar days of receiving the products, without giving a reason or paying a penalty. After this period, the sale is considered final and binding. To exercise the right of withdrawal, the Customer must contact customer service at hello@charlot-paris.com and follow the instructions provided.

The Item or Items must be returned properly protected, in their original packaging (carefully opened packaging will not be considered damaged) and in perfect resaleable condition (not damaged, defective, used or soiled by the Customer). After inspecting the returned Items, Charlot Paris undertakes to refund the Customer all amounts paid for the Order.

We undertake to refund you using the same payment method used to pay for the order. If that payment method has expired, we will issue store credit only, for the value of the returned item or items, or for the full order if it is returned in its entirety. No refund will be made to a different account or payment method from the one used for the order.

If your parcel was not collected from a pickup point, return shipping costs of €4.90 will be deducted from the refund.